Airport DA sets the vision; JM brings it to life.
Who we are
JFK Management Corp. (JM) is a specialized multi-service provider to international airlines and airport partners through premium hospitality and operational services.
Operating out of New York City — one of the world’s busiest travel hubs — JM’s mission is clear: to elevate the standards of travel hospitality under our guiding motto, “Soaring Airlines Service.”
We provide end-to-end lounge management, operations, and airline support services that combine precision, care, and cultural understanding. Our approach ensures every partner and passenger experiences a level of service that reflects professionalism and authenticity.
Over the years, JM has earned the trust of major international airlines, building long-term partnerships grounded in reliability and excellence.
At JM, we take pride in delivering not just service—but a reflection of the airlines we represent. Our dedicated team of service professionals and their attentive care are what make us a trusted partner in premium travel hospitality.
How JM Started
Mr. Steve Kim founded JM with a clear vision to transform airport hospitality through exceptional service and operational expertise. Bringing over two decades of experience in the hospitality industry, Mr. Kim began his entrepreneurial journey owning an Asian grocery store and two restaurants, which laid the foundation for his deep commitment to service excellence.
In 2009, he embarked on a new venture in airport hospitality, founding JM to deliver specialized lounge operations and airline support across major U.S. airports. Mr. Kim’s airport hospitality experience spans key airports including Washington Dulles, San Francisco, and Boston Logan, where he established JM’s early foundation in the industry. Today, the company’s core operations are based at JFK International Airport.
Under Mr. Kim’s committed leadership, JM has become a trusted partner for multiple international airlines, known for its operational reliability and personalized approach to airport lounge and airline support services. This steadfast dedication to consistent quality and tailored hospitality continues to drive JM’s mission to raise travel hospitality standards in the markets and regions we serve.
How We Work
Passenger-First Mindset
The traveler experience is at the center of everything we do. By listening, adapting, and tailoring our services, we create journeys that leave passengers not only satisfied but delighted.
Specialized Focus in Travel Hospitality
We are not a general service provider — we are specialists. Our expertise lies in understanding the unique demands of the travel and transportation ecosystem, enabling us to deliver solutions other industry operators cannot replicate.
Service Excellence & Efficiency
We believe true excellence comes from anticipating needs and delivering with consistency, care, and speed. Our goal is not only to serve, but to elevate every interaction into something meaningful and efficient.
Integrated Solutions, Holistic Care
We see the big picture. Our integrated services allow us to deliver more than operations — we deliver continuity, partnership, and peace of mind for our clients.
Diversity as a Strength
With a multilingual and culturally diverse team, we embody inclusivity. We believe that by speaking the language of our travelers — both literally and culturally — we create experiences that resonate deeply and authentically.
Reliability Through Proven Expertise
Trust is earned through performance. With a track record of managing high-volume, premium lounges, we demonstrate every day that reliability and scale can coexist with quality and attention to detail.
Our Clients | Past & Present